Dear Customers, We inform you that any of its rights or claims against us , you can also apply for alternative online dispute resolution . On- line resolution of the dispute provided by the European Commission and the Slovak point of contact resolving disputes online ( ODR ) . As well as our claims against you may be enforced through the European platform. A complaint can be filed through dispute resolution platform online (RSO) at http://ec.europa.eu/consumers/odr/index_en.htm The use of alternative dispute resolution saves time and money , because your complaint will be processed within 90 days and without significant financial expenses. In case of any problems contact us at contact@aliceandalice.com